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Our Most Frequently Asked Questions

What are your normal business hours?

Our normal business hours are Monday through Friday 7:30pm to 5:00pm Mountain Standard Time. However, you can order online, anytime! Our website is open 24/7.

Should I place my order online or over the phone?

Placing your order online allows you to easily see your order status, receive tracking information, and be able to review your order history. It also allows for faster ordering in the future. Orders placed over the phone are handled by one of our Sales Team Members with ongoing communication being handled by phone and email, not accessible through our website.

When will I receive my order?

Most orders ship within 1-2 days, depending on the item and quantity. After you place your order, you will receive an e-mail order confirmation of your order which will include any special information regarding shipping. As soon as the order ships, you will receive another email with the tracking information, allowing you to follow the shipment.

What is your Return Policy?

Our Returns Policy can be found here.

I didn't see what I was looking for online. Can you help me?

Definitely! Our website has the majority of products we sell listed, but we do have access to many more products and solutions. Feel free to contact us, and we'll be happy to help you!

I am not sure exactly what I need... what is the best way to get sales support?

Here at Projector Superstore, we offer several options

What are my payment options?

Projector SuperStore accepts most major credit cards (Visa, MasterCard and American Express) and PO's from qualified customers. We also accept payment via PayPal. Learn more about our Payment Options.

Will I be charged Sales Tax?

If you live or the merchandise is being shipped to a state or municipality where the government requires that tax be charged on internet purchases, you may be charged sales tax in accordance with the law. Please read our Terms and Conditions or contact us for more specific information.

What if I need to change or cancel my order?

Because of our rapid processing speed, there is a very short window to make changes to or cancel your order. If you discover you ordered the wrong product, need to add an item, expedite your shipping or make any other changes, please call our Online Orders department at 800-525-6696 x217 or email orders@projectorsuperstore.com as soon as possible so that we may assist you. If your order has already shipped, we will still be happy to help you make the necessary changes needed, provided it falls within our Return Policy.

How will my order be shipped?

We ship your products according to your order instructions. Orders marked "Ground" will ship via UPS or FedEx. If you need your order sooner, please select one of our expedited shipping methods (at an additional cost) when checking out. Orders for large items, such as screens, may need to ship via a Freight Service. In these cases, one of our Sales Team Members will be in touch with you to confirm the delivery details.

I purchased a product but it isn't what I needed? How do I return it?

First you will want to make sure you have your paperwork handy to expedite the process. Information needed is billing name, date of order, item number and a purchase order number if you used one.

Then you can contact Customer Service in a number of ways:

How can I get a product repaired?

Simply contact us at 888-525-6696 or info@projectorsuperstore.com to discuss your situation with one of our Sales Team Members. We will help you troubleshoot the problem and find the best remedy for your situation.